Returns

Items purchased on Diesel.com can be returned within 30 days from delivery or from pick up in store. Returns are totally free.

You can choose the option that works best for you: requesting your return online, contacting Client Service, or returning in a Diesel flagship store.

ONLINE RETURNS

• Fill in the Return Form, selecting the items you want to return or exchange. After completing the form, you will receive a return authorisation email with instructions for shipping the package back to us.
• Prepare the items in the original order box, making sure you include any accessories and original packaging they came with. The items must be exactly as you received them, with all tags attached.
• Stick the pre-paid return label on the box and call the courier to arrange pick-up (you can find the name of the shipping company on the label). If you can't find your pre-paid label, you can print a new one from the return authorisation email.

RETURNS THROUGH CLIENT SERVICES

• Call Client Services and provide them with your order number and the email address used for purchase.
• As soon as the client assistant completes the request on your behalf, you wil receive a return authorisation email will instructions for shipping the package back to us.
• Prepare and ship the items as indicated in the "Online Returns" procedure above.

In both cases, the items will be quality checked before the return is accepted. Refund timing will depend on the original payment method. 

IN-STORE RETURNS

• Select your nearest Diesel store (check where the service is available from our list of stores)
• Take the items to the store, making sure you include all original packaging, any accessories they came with, and that tags are still intact. You will need your order number and the email address you used for the purchase. Our client assistants will activate the return request and check your items before accepting them.
• After your visit, you will receive a return acceptance email. Refund timing will depend on the original payment method.

Return pick-up and shipping is always free. Use the enclosed UPS return label (you will find it in the original packaging of your order).

Following, you may:

• call the courier at the number provided on their website (www.ups.com)
• book your UPS return online
• find a UPS drop-off point

If you are not 100% happy with your items, you can return them within 30 days from delivery or from when you collected them in-store.

For your return request to be accepted, please make sure it meets the following conditions:

• The item must be exactly as you received it, with all tags attached and with any dedicated packaging or accessories. Swimwear, underwear, sex toys and fragrances can only be returned if the box is still sealed. Personalised items are not eligible for return.

• Products belonging to the same order must be returned in the same package. If for any reason you want to return items belonging to the same order at different times, the shipping cost for the second package will be at your expense, and you will need to organise and pay for the return shipment.

• The return must be sent from the same Country/region where the order was delivered.

• The return must be requested within 30 days from the date in which you received the order, or from when you picked it up in store.

• Products must have been purchased online on diesel.com, and not in a Diesel store or from a third-party retailer. If you need assistance with Diesel items purchased offline, we invite you to contact our Client Service or the store where you originally purchased them.

For detailed information, please read our Conditions of Sale and Return Policy.

Refunds are issued through the same payment method used for the order, both for online returns and for returns in store. Orders paid by cash on delivery (where available) can only be refunded through wire transfer – our Client Service will contact you to request a bank account number.

The refund is requested within 3-7 days after the return is accepted. Timing for the credit to show in your account will depend on the payment method and on banking procedures.

If you have any questions on refund timing or if you need any assistance, don't hesitate to contact Client Service: we can check in real-time the status of your refund and give you additional updates.