How can we help?
You can check the remaining amount at a Diesel store or online on this page, under the "Gift Card Balance" section, by entering your card number and PIN. Registered House of Diesel users will also see the balance in their account.
If you purchased or received a digital Gift Card and can't find the email with the card number and PIN, please contact our Client Service. We'll be happy to assist you.
If your Gift Card balance covers the total amount of your purchase (online or in-store), only the card balance will be used. However, if your purchase exceeds the Gift Card balance, you can choose one of the payment methods accepted by Diesel to cover the difference. It's not possible to use two different Gift Cards for the same order.
If you have multiple Gift Cards, you can combine the amounts and transfer them to a single Gift Card by contacting Client Service. Please have the card numbers and PINs of all the cards on hand.
It is not possible to pay for a single purchase with two separate Gift Cards, even if the total amount is higher than the balance of one of the cards.
If you can't find your physical Gift Card, or suspect someone may have the details of your digital card, please contact our Client Service. The remaining balance can be blocked and transferred to a new Gift Card. Please be aware that any amounts already used, even after the loss of the card, cannot be recovered. Diesel cannot assume responsibility for lost, stolen, damaged, or mismanaged cards.
Our client assistants are at your disposal Monday through Saturday, from 8am to 7pm GMT, excluding holidays.
Phone
Call our toll-free number, Mon-Sat from 8am to 7pm GMT.
Send us an e-mail through our contact form. We usually reply within 1 working day
Chat
We're online to answer your instant messages, Mon-Sat from 8am to 7pm GMT.
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