TWO (2) YEAR WARRANTY
Your DIESEL watch is warranted by Diesel Watches* for a period two (2) years from the original date of purchase under the terms and conditions of this warranty. The Diesel warranty covers materials and manufacturing defects. A copy of the receipt or dealer stamp in the warranty booklet is required for proof of purchase.
During the warranty period the watch movement, hands and dial are the only components covered under this warranty. A covered component will be repaired or the watch will be replaced free of repair charges, if it proves to be defective in material or workmanship under normal use.
In case of replacement, Diesel cannot guarantee that you will receive the same model watch. If your model is not available, a watch of equal value and similar style will be provided. The warranty for the replacement watch ends two (2) years from the date the replacement watch is received.
THIS WARRANTY DOES NOT COVER:
• Any defects in materials and workmanship of battery, case, crystal, strap or bracelet.
• Damage resulting from improper handling, lack of care, accidents, or normal wear and tear.
• Water damage unless marked water-resistant.
This warranty is void if the watch has been damaged by accident, negligence of persons other than authorized Diesel sales or services agents, unauthorized service, or other factors not due to defects in materials or workmanship.
The foregoing warranties and remedies are exclusive and in lieu of all other warranties, terms or conditions, express, implied or statutory, as to any matter whatsoever, including, without limitation, warranties of merchantability, fitness for a particular purpose, accuracy, satisfactory quality, title, and non-infringement, all of which are expressly disclaimed by Diesel. Diesel shall not be liable for incidental, consequential, indirect, special or punitive damages or liabilities of any kind arising out of or in connection with the sale or use of this product, whether based in contract, tort (including negligence), strict product liability or any other theory, even if Diesel has been advised of the possibility of such damages and even if any limited remedy specified herein is deemed to have failed of its essential purpose. Diesel's entire liability shall be limited to replacement or repair of the purchase price paid, at Diesel's sole option.
Some countries, states, or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages so the above limitations and exclusions may be limited in their application to you. When implied warranties may not be excluded in their entirety, they will be limited to the duration of the applicable written warranty. This warranty gives you specific legal rights; you may have other rights that may vary depending on local law. Your statutory rights are not affected.
REQUESTING WARRANTY AND OTHER WATCH REPAIR
Should you require work under warranty, please send in your watch, a copy of your sales receipt and/or the warranty booklet with dealer stamp and a description of the problem to the authorized watch service center. For service work that is not covered under this warranty, the service center may perform the services you request for a charge dependent on watch style and type of work requested. These charges are subject to change.
Do not send original packaging, as it will not be returned. Diesel highly recommends you insure your parcel and adequately protect the watch during shipment. Diesel is not responsible for product lost or damaged during shipment.
As alternative process for repairs of your Diesel watch, we have studied a new system to allow you to manage directly the repair requests and quickly solve the issue. The process is very easy and it will take just few steps: consult the portal at the following link https://services-uk.fossilgroup.com, go to the section "GET STARTED" and fill in the online form.
If you have any question or need help with your account, you may contact us to assist you.
We will respond to every message within 1 working day. Monday to Saturday, excluding national holidays.
From 9 am to 8 pm CET (from 8 am to 7 pm GMT), Monday to Saturday.
From 9 am to 8 pm, Monday to Saturday.