Enter your order number and email address to access your order details.
From there you can check its current status, track your shipment, download your invoice, initiate a return.
1. Securely repackage your item(s) in the original order box if possible, if not use appropriate packaging for shipment. Use the return label provided (you will find it inside the box of your original order). In case your UPS label shows our Italian warehouse address, please contact our Client Service: we will be happy to assist you!
2. Call the courier UPS to arrange a pickup (regardless of the original shipping method and courier) or bring your parcel to a UPS Access point. You can find further contact and access point information here. Please make sure the courier collects your parcel within 30 days from the delivery date
3. We will verify and accept your order within 1-3 business days (during peak season it might take up to 7 working days) from when we receive your return. We will send you an email to confirm the credit has been issued.
If you have selected Cash on Delivery as your payment method, please communicate to our Client service your bank details in order for us to be able to process your refund:
Account Holder Name and Surname
SWIFT Code / BIC
The refund you will receive will include both the costs of returned items and the original shipping costs. For our return service, you will be deducted a sum equal to the order shipping costs (in case you have taken advantage of free shipping, your return will be costless).
Please note we can issue the refund only through the same payment method used for the original purchase. Cash on Delivery orders (where available) will be refunded through wire transfer.
The timing for your refund to show in your account will depend on the payment method used when purchasing and on local banking procedures.
We recommend shipping returned items using the procedure and courier described above, for tracking and insurance purposes.
However, if you prefer to use your own shipping method, please ship your return items to:
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