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SIZE INFORMATION

On the product detail page, you will find the Italian size or waist size indicated on the label. Use the "Size Chart" link to see the conversion to the most common international sizing systems. By selecting the size, you will also activate the "Find Your Size" service, that will guide you in selecting the size that best fits your body.

Please note that, should the item not fit as you expected, after delivery you can request a return according to our return terms and conditions.

AFTER-SALES ASSISTANCE AND PRODUCT CARE

All original Diesel products are eligible for after-sales assistance.

For any product-related requests, you can contact:

Any Diesel monobrand store
Client Services at diesel.com

After an initial assessment of the item, we will let you know if a repair is possible, or if we can find a suitable alternative solution. Please note that proof of purchase (or a receipt) will be required to access the after-sales service.

Before requesting assistance, we suggest you to join the House of Diesel program – this will allow us to process your request more quickly, and to offer you numerous other benefits (including a 10% discount on your next purchase, free shipping, and more).

CHECKING AVAILABILITY IN-STORE

You can check the availability in Diesel stores from the product detail page, through the "Check in-store availability" link. If the item is in stock, it will be marked with a green icon; a yellow icon indicates that the product is not immediately available in that store, but we can have it there within a few days. We suggest ordering online with in-store pickup to ensure the items are reserved for you until you can collect them.

DIESEL SECOND HAND

The Second Hand program gives new life to Diesel denim, in keeping with a more circular approach and our "For Responsible Living" philosophy.

On diesel.com, you'll discover a curated collection of pre-owned denim pieces that have undergone meticulous restoration, including repairs, washing, and thorough sanitization. These unique products, including now hard-to-find models, can be purchased on the online store in the Second Hand section or at the Diesel San Babila store in Milan.

Learn more about Diesel Second Hand.

Faq

DO I NEED TO REGISTER TO QUALIFY FOR AFTER SALES ASSISTANCE?

You do not need to register to access our product care and repair services. However, registered customers become members of House of Diesel and gain access to both after-sales assistance and a range of exclusive benefits – we encourage you to sign up now to allow us to assist you in the best way possible. Create an account on the registration page or directly in-store.

WHAT HAPPENS IF I NOTICE A DEFECT AFTER I'VE USED THE PRODUCT OR REMOVED THE LABELS?

If you notice a defect and are still within the warranty period, we invite you to visit one of our monobrand stores, bringing the item with you. If all warranty conditions are met, our client assistants will be able to advise you on the best solutions. Alternatively, you can contact our Client Service, including a description and photos of the problem to help us assist you more quickly.

HOW DO I KNOW IF A DIESEL PRODUCT IS AUTHENTIC?

To ensure the authenticity of its products, Diesel has implemented a special product authentication system: our items have been equipped with a special label containing a QR code and a 12-digit numerical code, which constitute the product's digital identity.

By scanning the QR code with a smartphone or visiting www.certilogo.com, you can verify whether the product is authentic or counterfeit.

Do you need to contact us?

Our client assistants are at your disposal Monday through Saturday, from 8am to 7pm GMT, excluding holidays.

Phone

Call our toll-free number, Mon-Sat from 8am to 7pm GMT.

08002606687

E-mail

Send us an e-mail through our contact form. We usually reply within 1 working day

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